What is Hosted SMS?
Hosted SMS allows you to send and receive messages on voice-enabled numbers that you already own with another carrier. This service does not impact the voice capabilities of your number. We simply register the number for SMS routing in and out of our platform.
What numbers can I host on Twilio for SMS?
Hosted SMS currently supports numbers in the US and Canada during its Beta phase. Mobile numbers are not supported at this time. VoIP numbers from certain providers will be supported in the future. Numbers already associated with a Twilio account for voice services cannot be hosted on another Twilio account for SMS services.
How can I host my number for FD360 phone locations?
To host your number, the end-user must complete ownership verification and sign a Letter of Authority (LoA) after submitting the required information.
- 1. Locate your accounts location ID. This can be found in Settings > Business Profile and click the copy button.
- 2. Fill out the LOA (Letter of Authorization) which allows us to host that number from your local carrier.
- 3. Submit the LOA, The Location ID, and the Phone Number(s) that you would like Hosted and submit this to support@firstdirect360.com
Hosted Number FAQ's
1. You can send and receive SMS messages from your landline number.
2. You can make calls OUT from FirstDirect360 via the Desktop Phone, or the Mobile App.
- All inbound calls will ring your normal landline phone.
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